Effective Date: September 7, 2026
This Shipping Policy is an integral part of the Terms and Conditions and governs the logistics, costs, liability, and jurisdiction of all product deliveries made by PLUKENIA globally.

1. Shipping Coverage & Carriers
We deliver worldwide through certified logistics partners, including but not limited to DHL Express, FedEx, and local partners.
Domestic shipping (within Colombia): Estimated delivery time is 2–4 business days.
International shipping: North America (3–7 business days), Europe (5–10), LATAM (3–6), Asia-Pacific (7–12).

2. Shipping Fees
Shipping fees are calculated at checkout based on destination, weight, and shipping method.
Orders above USD $80 (international) qualify for free shipping.

3. Order Fulfillment & Delays
Orders are processed within 24 hours (business days only). PLUKENIA shall not be held liable for delays caused by:
Force majeure (strikes, wars, pandemics)
Customs clearance delays
Carrier disruptions or last-mile restrictions

4. Customs, Duties & Import Taxes
International shipments may incur customs duties or taxes. These charges are the buyer’s responsibility. PLUKENIA is not liable for customs delays or confiscation due to country-specific import regulations.

5. Damaged, Lost or Stolen Packages
In case of damaged or lost parcels, clients must file a claim within 5 days of receipt or expected delivery.
We may, at our discretion, reship, refund, or issue store credit.
Claims must be accompanied by photographic evidence and shipping reference.